Frequently asked

Questions

Our current imagery does not meet our expectations, but we are unsure how to improve it. Can we book a consultation?

Yes. We provide visual audits and consulting for brands looking to improve consistency, quality, and overall presentation. We review your existing imagery, identify technical or stylistic inconsistencies, and advise on improvements in retouching standards, workflow, and visual cohesion.

Do you offer a trial retouch?

Yes. For larger projects, we offer a non binding test to ensure our retouching style and technical approach align with your brand guidelines and expectations. This also helps establish a clear quality benchmark before production begins.

Do you sign Non Disclosure Agreements (NDA)?

Yes. Client confidentiality and project security are taken seriously at every stage of production. Standard or custom non disclosure agreements can be signed upon request before any assets are shared.

What is the typical turnaround time?

Delivery timelines depend on project volume and complexity. Our workflow is suitable for large scale production, and a detailed delivery schedule is usually provided within 24 business hours after receiving the project brief and answers to the additional questions.

How do you handle revisions?

We follow a structured revision process to ensure every image meets your internal quality standards. Minor adjustments are typically included within the agreed scope. Significant changes to the original brief or creative direction after production has started may require additional review.

Do you use artificial intelligence for image editing?

Our workflow remains primarily manual and centered around precision work in Adobe Photoshop. AI assisted tools within Photoshop may be used selectively to improve technical efficiency, but all creative decisions, texture work, and final quality control are handled by experienced retouchers.

Can you achieve strong results from low quality or poorly lit files?

Advanced reconstruction and correction techniques can improve difficult files, but the final result will always depend on the quality of the original material. For the best outcome, we recommend providing high resolution RAW or TIFF files that meet standard production requirements.

Is your retouching suitable for inclusive sizing and curve collections?

Yes. We have extensive experience retouching inclusive plus size collections while maintaining natural proportions, garment accuracy, and visual consistency across all body types.

Do you offer retainer based partnerships?

Yes. We offer monthly retainer agreements for brands requiring dedicated production capacity and consistent delivery schedules. This model provides priority availability and long term workflow continuity for ongoing projects.

Can you handle high volume production?

Yes. Our production workflow is specifically designed for large image volumes while maintaining consistency across entire collections and campaigns.

How are project files transferred and stored?

We work through secure cloud based platforms such as Google Drive, Dropbox, and WeTransfer, depending on the client's workflow preferences. Access to project assets is limited to the production team assigned to the project. Additional security requirements can also be accommodated upon request.

How do communication and project management work?

Clients work through a single point of contact throughout the project, ensuring clear communication, efficient coordination, and consistent oversight across every stage of production.

Our project scope goes beyond retouching. Can you support additional creative needs?

Yes. Through our trusted creative network, we can assist with selected adjacent services upon request, including graphic design, UX/UI, and development support where relevant.

Do you have a physical office?

No. We operate as a distributed European team working remotely across multiple locations. This structure allows us to collaborate efficiently with international clients while maintaining a flexible production cycle.

Are you open to social impact or pro bono projects?

Yes. We are open to supporting social impact initiatives and humanitarian projects through selected pro bono collaborations. Priority is given to organizations and causes aligned with our professional values. Please contact us with a detailed project brief for consideration.